FAQ

We offer programs for people from all over the world who want to work in Japan to be able to succeed in Japanese businesses, with the support of trainers with extensive business experience, where they can learn polite Japanese to be used in the Japanese workplace, business etiquette, effective communication, Japanese business processes and culture.

Zipan 's online lessons are conducted one-on-one with a Japanese trainer with business experience. Before attending a lesson, students will prepare using Video Lessons and study materials. They will achieve business results by learning Japanese language and communication skills through "online lessons" and "self-study," and then putting them into practice in "real business" situations.

Zipan offers a curriculum tailored to each student's Japanese level, from beginners who want to learn Japanese to those who can speak it fluently.

Yes. We recommend that beginners start with the Starter course. The Starter course materials are written in English and Roman characters, and are designed to be easy to understand even for beginners.

As long as you have access to the internet, you can take lessons anywhere in the world.
Please note that if you are taking the course overseas, the time displayed on the student-only management screen "My Zipan" will be in "Japan time."

Yes, you can take a free trial lesson.

No, you can only take one free trial lesson per person. You cannot take a separate course.

No, more than one person cannot use one account.

At Zipan, trainers manage and share the Japanese language proficiency and progress of each student. Please make sure to use one account per person, even if they are family members.

We generally provide services every day, but may be closed during the New Year holidays and some Japanese public holidays.

In such cases, we will notify you in advance on the student-only management screen "My Zipan."

Lessons are available every day from 5:00 to 25:00 (the last lesson starts at 24:30).

*We generally provide services every day, but there may be cancellations during the New Year holidays and some Japanese national holidays.

Please prepare a computer (tablet or smartphone is also acceptable), internet connection, Microsoft Teams, a headset, and a webcam.
Even if you don't have a webcam, you can still take lessons via voice call.

Each lesson is structured according to the "5 steps." Based on this lesson flow, students can receive personalized lessons through lively communication with the trainer.

[Learning method flow for 1 lesson (25 minutes)]

Warm up
・A simple greeting with the trainer
・ Review of the previous lesson

See
・Confirm what you will learn in the lesson and set goals
・Read and understand model sentences

Try
・Try speaking using what you have learned through "See"
・Learn the correct usage from a trainer

Act
・Students will be able to use the Japanese they have learned through role-playing and other activities that simulate realistic situations.

Wrap Up
・ Receiving feedback to students

Yes, you can.
However, depending on the condition of your internet connection, we may switch to a voice call lesson.

Even if you are late for the start of the lesson, you can still take the lesson as long as it is within the lesson time.
Once you are ready, please log in to the student-only website "My Zipan" and enter the My Stage lesson room.

*If you are unable to enter the room, please contact us using the "Report a problem" button on the "My Zipan" homepage.
*Please note that lesson times will not be extended even if you are late for the start of the lesson.

At Zipan, you can request things you would like your trainer to pay attention to when taking a lesson.
Please select the request item from the "Edit" button under Lesson Requests on the HOME screen of the student-only management screen "My Zipan".

[Example of request items]
"I want to be corrected so that I can speak with correct pronunciation."
"Please speak slowly and in easy-to-understand language"
etc.

This ticket allows you to reserve and attend lessons beyond the regular lesson reservation and attendance limits.

The procedure for reserving lesson tickets is the same as for reserving regular lessons.
After using up the number of lessons that can be reserved for regular lessons, any additional lessons you reserve will be reserved using lesson tickets.
You can confirm that your reservation is made with a lesson ticket in the "Ticket Type" field on the lesson reservation confirmation screen.

The maximum number of reservations that can be made is five per month.

*You can make reservations for the next lesson after the lesson has finished.

Reservations can be made up to 15 minutes before the lesson starts.
Please make your reservation by selecting your desired time, trainer, etc. from the "Lesson Reservation" page on the student-only management screen "My Zipan."

Also, when making a reservation, please select the program you want from "Zipan Program," "Other Programs," or "Assist Lesson" on the lesson reservation screen.

You can cancel a lesson from the "Lesson Reservation Status" screen on the "HOME" page of the student-only management screen "My Zipan."
You can cancel and reschedule your lesson up to 60 minutes before the lesson starts.
Please note that if you cancel within 60 minutes of the lesson starting time, you will not be able to cancel the lesson and will be marked as absent.

We do not impose any penalties on students, but if you realize that you will not be able to attend the lesson, we ask that you go to the "HOME" screen of My Zipan and click "Cancel Reservation" if you do so more than 60 minutes before the start of the lesson, or click "Absent" if you do so within 60 minutes of the start of the lesson.

Please note that if we determine that you are engaging in disruptive behavior, such as failing to attend lessons for several consecutive days despite having made a reservation, we may notify you and cancel your registration.

*If you miss a lesson, the lesson you took on that day will be considered as completed.

No, you cannot carry over lessons. You can take up to five new lessons the following month.

Zipan 's trainers are professional trainers who are carefully selected from various perspectives, including academic background, teaching skills, communication skills, personality, and business experience, and who undergo continuous training even after being hired.You can receive support and advice from professional trainers about working in Japan.

Although there are trainers who can speak languages other than Japanese, lessons are generally conducted entirely in Japanese.

Zipan offers three lesson types.
The "Zipan Program" is a curriculum based on Zipan original teaching materials.
"Other Programs" are lessons that focus on specific skills using original teaching materials other than the "Zipan Program."
"Assist Lesson" is a lesson designed to support students' business, such as correcting documents and emails they have written themselves.

When booking each lesson, please select the lesson you would like to take.

Assist Lessons are tailored to the student's needs and are designed to help them solve their immediate business challenges.

[Examples of using Assisted Lessons]
・Interview preparation
・Correction of documents and emails
・Consultation regarding work in Japan

"Other Programs" offers lessons using original teaching materials other than the "Zipan Program."
You can focus your learning on the specific skills you want to develop.

Zipan 's original teaching materials are available for free. * Video Lessons are also available for free.

No, we do not provide a curriculum of educational materials for children.
Zipan offers a variety of curricula for business people who want to succeed in the Japanese business world.
We do not recommend using our services unless your child is a good fit for our curriculum due to circumstances such as when they are about to start working next year.

Once you complete Lesson 6 for each rank, you will be able to view the materials for the next rank.
Please select the following rank from the "List of materials currently being taken/completed" at the bottom of the Lesson History (Materials Download) page to view the materials.

No, Jipan does not use commercially available teaching materials for lessons.
We recommend that students take the Zipan Program, which uses a learning method ideal for online Japanese conversation lessons to learn "Japanese for achieving business success."

Yes, you can.
If you would like us to proofread a Japanese text you have prepared, please select "Assist Lesson" when booking your lesson, and then send us your Japanese text using the chat function after the lesson has started.
*Please do not send your trainer any information that contains confidential information from your workplace.

Yes, you can suspend your membership from the "Suspension of Membership Procedures" page on the student-only management screen "My Zipan."

* By temporarily suspending your lesson payments and attendance, you can resume lessons at any time that is convenient for you. All lesson history will be saved even during your suspension, and you will be able to take lessons with your past information carried over when you resume. (However, the rights to lesson tickets will be invalidated at the time of suspension, regardless of the expiration date, so lesson tickets cannot be carried over.)

Go to the suspension procedure page (you must log in beforehand)

Please apply for a leave of absence by clicking "If you wish to take a leave of absence, please click here (Go to the leave of absence procedure page)" under "General Inquiries" on My Zipan at least two days before the next monthly fee payment date. In this case, you will be able to take lessons until the day before the next payment date.

Please note that if the application date for suspension falls on the day before or on the day of the monthly payment date, the next payment will be incurred.

If you wish to resume your course, please log in to the student-only management screen "My Zipan" using your registered email address and password.

Please select the plan you want from the "Price Plans" page and apply.

A leave of absence means that you will temporarily suspend your lesson payments and attendance. When you resume, your lesson history will be carried over and you can resume at a time that is convenient for you.

When you cancel your membership, your account will be suspended and you will no longer be able to use the student-only management screen "My Zipan."

Because it is difficult for us to manage lesson progress and attendance records (feedback), we have a policy of only one account per person under all circumstances.
There is no expiration date for your account, so if you plan to take classes, we recommend that you suspend your membership and keep your account.
If you cancel your membership, you will no longer be able to use the student-only website "My Zipan," and you will lose all rights to use this service, including requesting Receipt.

Please follow the steps below to cancel your membership.

[Free membership registration only, customers currently on hiatus]
Please log in to the student screen My Zipan and click "Contact Us" in the top right corner of the HOME screen.
Please contact us using the form to let us know that you wish to cancel your membership.

[For customers with paid membership registration]
1. First, apply for a leave of absence.
*If you have already applied for a suspension of membership, please proceed to the next step, "2."

《How to apply for adjournment》
Please log in to the My Zipan student page and click on "Contact Us" in the top right corner of the HOME screen.
Please apply for a suspension of membership by clicking on the link at the bottom right that says "If you wish to suspend your membership, please click here (Go to the suspension procedure page)."

2. After applying for a leave of absence, please contact the Zipan Management Office.
Please contact us using the "Contact Us" form located in the top right corner of the My Zipan student screen's home page to let us know that you wish to cancel your membership.

Please log in to My Zipan on a computer connected to the internet.
You can take lessons using our proprietary lesson platform, "MyStage."
You can take lessons by connecting a headset and camera to a PC, smartphone, or tablet that is connected to the internet.
While we recommend using a high-quality headset when using a PC, you can still take lessons if your PC has a built-in microphone and speakers.

You can take the course by installing the "Microsoft Teams" application on your smartphone or tablet PC.
In this case, please switch from "handset" mode to "speakerphone" mode during the lesson, or use earphones with a microphone function depending on the situation.
Please print out the materials and take the course, or view them on your smartphone or tablet PC screen.

*During the free trial lesson, you will be viewing teaching materials, using the video function, and using the chat window, so we recommend taking the lesson from a PC and avoiding the use of a smartphone.

Even if you don't have a webcam, you can still take lessons via voice call.
The trainer will use a camera, so you can see the trainer's face while taking the lesson.

When using a computer, we recommend using a high-quality headset, but you can take lessons if your computer has a built-in microphone and speakers.

I want to know about the features of MyStage.

1. How to enter
Please enter through the "Enter MyStage" button located in the "Reservation Information" section of the "My Zipan" student management screen.

2. Camera display part
- You can check the ON/OFF status of both your and your trainer's audio/camera.
• Reconnect: You can reload (refresh) the page if the connection is poor.
• Screen sharing (PC version only): Useful for reviewing presentation materials, etc. *Not compatible with smartphones or tablets.
• Recording function: You can record lessons in your browser. *Not compatible with smartphones or tablets. Safari browser is not supported on PCs (Mac).

3. Chat box
Message sending and receiving: You can exchange text messages with your trainer.

4. Top of the screen / Other functions
Timer: The timer displays the start time until the lesson begins, and then a countdown from 25 minutes remaining once the lesson starts.

5. Settings: The following detailed settings are available.
• Device selection: Switch between the camera, microphone, and speaker to use.
- Background blur: A function that blurs the background. *Safari (iPhone/iPad) is not supported.
・Leaving the room: When the lesson is over, leave the room by clicking the "Leave Room" button.

How do the lessons begin?

The process differs depending on whether you are using MyStage or Microsoft Teams as your platform.

◆For MyStage users

1. Please prepare a headset and camera.
If you are using a computer with a built-in microphone, you can take lessons without a headset, but we recommend using a high-quality headset.

2. Please check your MyStage environment.
Please check your environment settings via "MyStage Environment Check" in the reservation information section of the student management screen "My Zipan" at least 15 minutes before the start of your free trial lesson.
*When performing the "MyStage Environment Check" or when entering a MyStage lesson room, your browser may request permission to use your camera and microphone. In that case, please follow the on-screen instructions and select "Allow".

3. When it's time for your lesson to begin, click the "Enter MyStage" button on the HOME screen to start the lesson. The trainer will also enter the room and the lesson will begin.

◆For those using Microsoft Teams

1. Enter and save the invitation link in the "Teams Invitation Link" field on the "Customer Information Settings" page of the student management screen "My Zipan".
Enter and save the email address you used when registering for Microsoft Teams in the "Teams email address" field.

2. Please prepare a headset and camera.
If you are using a computer with a built-in microphone, you can take lessons without a headset, but we recommend using a high-quality headset.

3. Please prepare Microsoft Teams or similar tools before attending the lesson.
Launch Microsoft Teams, log in to the student management screen "My Zipan," and from "Lesson History/Materials," prepare the reserved materials and headset.

4. If this is your first time taking a lesson with this trainer, as part of the preparation, you will receive a message from the trainer via Microsoft Teams before the lesson begins. When you receive the message, please click [Allow].

5. When it's time for your lesson to begin, your trainer will call you via Microsoft Teams.
Click [Respond] to begin the lesson.

*Students who register as new members on or after January 28, 2026, will not be able to use Microsoft Teams as our lesson platform. Please use MyStage, our own proprietary platform.

If you have any problems when starting lessons,

▼This issue may be resolved by changing your browser settings or Adjustment your network environment.
Please try the following:

1. Please refresh (reload) the screen.
2. Please clear your browser's cache and cookies.
3. Please try using a different browser (the latest version of Chrome, Safari, Firefox, or Edge). *Only Safari is supported on iPhone/iPad.
4. Please try on a different device (PC/smartphone/tablet).

▼If the above steps do not resolve the issue, please try the following:
1. Please try again with all applications other than your browser closed.
If applications that use your microphone or camera, such as Zoom or Microsoft Teams, are running, MyStage may not function correctly.
Please try again after stopping those running apps.

2. Please try closing all tabs in your browser except for MyStage.

3. If possible, please try using a wired network connection. This will provide a more stable connection than a wireless connection.

4. If you are using a proxy (Internet proxy access system) or VPN (Virtual Private Network) in your work environment or personally, it may be restricting your access to our system.
Please either change your settings to allow connection, or consider temporarily turning it off.
Additionally, please check your security settings, as they may be limiting access.
*We are unable to provide detailed information on each setting; please inquire with your employer or the service provider of the software you are using.

5. If you are using browser extensions/plugins, please try disabling them temporarily.
*Please refer to your browser's homepage for instructions on how to disable extensions (plugins).

6. Please try restarting your PC or smartphone.

Are there any useful phrasebooks or collections of phrases that can be used during lessons?

It is available in your MyStage lesson room. After your lesson begins, please follow these steps to use it.

Click the "speech bubble icon" on the left side of the chat input bar.
・Choose the most appropriate phrase for your situation.
Clicking "Input" next to a phrase will display the text in the chat field, which you can then send directly to your trainer.

If you have any questions about what to do after the lesson ends, please feel free to contact us.

You can book your next lesson immediately after your current lesson ends, so please feel free to book your next lesson.

Please note that due to system limitations, lessons end at 25 and 55 minutes past the hour. You can book your next lesson by making a reservation for a time after 25 and 55 minutes past the hour.
(Examples: After 25 minutes past the hour, after 55 minutes past the hour)

After your lesson ends, please try making a reservation by selecting the next day's date on the student management screen "My Zipan" > "Lesson Reservation" page.
The number of available lessons based on your chosen plan will be displayed.
"Plan" shows the number of reservations available with a plan ticket (paid plan), and "Ticket" shows the number of reservations available with your owned lesson tickets.

If the environment check displays "Unable to access system tests"

If the environment check displays "Unable to access system test," there may be a problem with camera or microphone recognition.
Please follow the steps below in order.

1. Check your browser's access permissions.
Please check your browser settings to ensure that camera and microphone access is enabled.
*Please refer to your browser's help section for detailed setup instructions.

2. Check if other apps are occupying the screen.
Please check if you are using your camera and microphone in other video calling apps such as Zoom or Teams, or in another browser tab.
Please close all apps and tabs, and then try again with only MyStage open.

3. Errors occur even after "Access Permissions" have been set.
There may be an internal recognition error in the system.

Even if it appears as "allowed" in the browser, there are rare cases where settings from a previously used app remain and are internally blocking the application.
Please turn the access permission "off" and then "on" again, and then refresh (reload) the screen.

If you are unable to find a solution in the FAQ, please contact Zipan Customer Support.


Bizmates Customer Support: Zipan

*Please press this button while logged in to "My Zipan".

[Please check the Teams invitation link using the following method.

[For PC]
After logging in to Microsoft Teams, click Chat.
There is an "Invite to Teams" button at the bottom left. Clicking this will display an invitation link.

[For smartphones]
After logging in to Microsoft Teams, open the profile menu in the upper left and select "Invite to Teams." *Please note that the method for finding the Teams invitation link may differ depending on the device and OS.
Please also check the official Teams website below.
https://support.microsoft.com/ja-jp/office/invite-contacts-to-microsoft-teams-for-free-e8792a52-dfde-4fe5-90a5-4aaca0274c51

It is free communication software that uses the internet, and there are no download or communication costs (when communicating between Teams).
In addition to voice calls, you can also make video calls if you have a webcam.

Teams is free to download and calls between Teams users can be made for free.

Please see: https://support.microsoft.com/en-us/teams

Payment can be made by credit card (PayPal).

Please apply through the "Fees and Payments" page of "My Zipan," the management screen reserved for students.

Zipan does not charge any fees other than the monthly membership fee, so please feel free to use it.

*Membership fees and teaching materials (Zipan original teaching materials) are free of charge.
* Video Lessons are also free.
*Please bring your own computer, internet connection, headset, and webcam (optional).

Once you have completed the payment procedure via PayPal (credit card), you can immediately book your lesson.

Monthly membership fees from the second month onwards will be automatically settled via PayPal.

You will be charged one month's usage fee on the day of enrollment, and you will be able to use the service for one month from that day.

(For example, if you pay your monthly membership fee on July 20th, you can use the service until August 19th.
If you do not take any steps to suspend or cancel your membership, another month's fee will be automatically deducted on August 20th, and you will be able to use the service until September 19th.

You can use your credit card statement or the transaction history of your bank account where the money is debited as Receipt. Simply copy the credit card statement or bank account transaction history that shows the withdrawal from Zipan, and cross out the relevant part.

[If you would like a separate Receipt]
Please fill in the information below and contact us using the "Inquiry" form on the student-only management screen "My Zipan."
Please note that Receipt will only be issued for the most recent payment, so if you are a continuing member, please contact us each month for your payment.

● If you send the PDF file as an email attachment (free)
·address
・Proviso
・Payment date
・Payment amount
The date will be issued on the day of payment or settlement.
In addition, we cannot issue envelopes with the addressee or notes fields left blank.

Addressee: In addition to leaving the field blank, we cannot issue to "Your Majesty."
Note: Please be sure to specify "online English lesson fee" or similar.
*Please note that it may take 2-3 business days for delivery.

The services we provide do not fall under the category of specific continuous service provision under the Specified Commercial Transactions Act, which stipulates that a cooling-off period is applicable.
However, for your convenience, we will accept cancellation of the contract for the first payment of the service fee only, within 8 days of completing the registration of your payment information, and will charge a refund fee of 10% of the payment amount.

If you apply via the employee benefits (Benefit Station, WELBOX) service, we will arrange for your registration within five business days after confirming your application.

Once we have completed the arrangements, we will send you instructions on when to start your course, so please check that information.

Please note that once you have been notified that your course will begin, we will not be able to change the start date.
If you have a preferred start date, please let us know when you apply for each benefit.
It may take several days for each employee benefit company to contact us, so if you would like to specify a start date, please apply with approximately one week's leeway.

*The same applies to applications for continuation or resumption, so if you wish to use the service without taking a break, please apply as soon as possible.

Depending on the email service you use, notifications from Zipan may be mistakenly classified as spam or junk.
First, please check to see if your email has been classified as spam or junk.
If the email is not classified in the spam or junk folder, please contact the Zipan Management Office (support@zipan.jp) for further information.

Your email address or password may be incorrect, so please check and enter it again. If you have forgotten your password, please request a new one by clicking "Forgot your password?" on the login screen of the student-only management screen "My Zipan."

In rare cases, your browser cache may affect your ability to log in. Please try clearing your cache and logging in, or try using a different browser.

There are three main reasons why Teams audio may be poor: communication problems, device problems, and audio device problems.

Please check your environment by referring to the information below.

[1] Communication issues When making calls on Teams, it is more important to ensure stable communication than fast communication speeds. Please check the following points.
1. If you are using wireless communication, please use a wired connection to take the course.
2. If you must take the course via wireless communication, please take the course in a location with good communication conditions, such as near an access point or next to a window.
3. Please refrain from making calls while walking, traveling by train, car, etc. Radio wave conditions vary greatly, making communication extremely unstable.

[2] Problems with PCs and smartphones: You may be experiencing problems with the device (PC, tablet, smartphone) you are using Teams on. Please check the following points.
1. Having many applications running on your device may be putting a strain on your device. Please close any applications that are not necessary for the lesson.
2. Stop the Teams Video call.

[3] Problems with your audio device (microphone, speaker) If you cannot hear the audio correctly using the Teams audio test service, your audio device may not be functioning properly. Please check the following points.
1. Check that the headset is connected correctly.
2. If you have another headset, try switching to it.

If you have checked the above and are still unable to continue your lesson, please contact us using the "Report a Problem" button displayed in the lesson reservation status on the "HOME" page.

Once a trainer sends a Teams contact request, you will be contacted by email.

At the same time, the My Zipan HOME screen [Lesson Booking Status] will also display the message "Your trainer has sent you a contact request. Please approve."
If you receive these notifications but have not received a Teams contact request, try restarting Teams.

If you have not received a contact request even after restarting Teams, please click the "Check here if you have not received a contact request from your trainer" button to display the trainer's Microsoft Team address. Please search for the trainer in Microsoft Team and send them a message via chat.

1. Is Microsoft Teams online?

2. After the lesson start time has passed, a "Report a Problem" button will appear on the "HOME" page of My Zipan. Clicking this will display the trainer's Microsoft Team address, so please search for the trainer within Microsoft Team and send them a message via chat.

If you are unable to take a lesson due to personal circumstances on the trainer's side (such as communication problems or poor health), please contact us by clicking the "Report a Problem" button displayed in the lesson reservation status on the "HOME" page of the student-only management screen "My Zipan."

Your reserved lesson will be treated as a cancellation, and you will be able to reschedule the lesson.

1. First, try the following:
・Restart Teams and log in again
・Check the environment to see if you are connected to the Internet

2. On the "HOME" page of My Zipan, under "Lesson Reservation Status," you will see a button that says, "If you haven't received a contact request from your trainer, please check here." Clicking this will display a pop-up that will allow you to check your trainer's Teams email address.

Please search for the trainer's Teams address in your own Teams app and send them a message via chat.